Effective Date: [01-06-2026]
1. Purpose
Appealing Denture Clinic ("we", "us", "our") is committed to protecting your privacy and handling
your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy
Principles (APPs), and applicable health records legislation.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal
information, including health information, when you use our services, visit our website, or
otherwise interact with us.
2. About Us
Appealing Denture Clinic is a South Australian denture and dental prosthetics practice providing
professional denture care and related services.
Website: www.denturesadelaide.com.au
Phone: (08) 8285 4884
Address: 3 Elias Street, Para Hills West SA 5096
3. Personal Information We Collect
We may collect personal information including:
• Full name
• Date of birth
• Residential and postal address
• Telephone number
• Email address
• Emergency contact information
• Medicare details
• Private health insurance details
• Payment and billing information
• Appointment history
• Clinical records and treatment notes
• Denture prescriptions and treatment plans
• Photographs, scans, impressions and diagnostic information
• Any other information necessary to provide our services
Sensitive Information
As a healthcare provider, we may collect sensitive information, including health information, where
necessary for the provision of treatment and healthcare services.
4. How We Collect Personal Information
We may collect personal information directly from you when you:
• Book appointments
• Complete forms
• Contact us by telephone, email, website enquiry or in person
• Attend consultations and treatment appointments
• Provide medical or health information
• Submit information through our website We may also collect information from:
• Referring dentists and healthcare practitioners
• Family members or carers where authorised
• Private health insurers
• Government agencies
• Other healthcare providers involved in your care
5. Why We Collect Personal Information
We collect personal information for purposes including:
• Providing denture and dental prosthetic services
• Assessing and managing treatment requirements
• Maintaining patient records
• Scheduling and managing appointments
• Communicating regarding your care and treatment
• Processing payments and health fund claims
• Meeting legal and regulatory obligations
• Improving our services
• Responding to enquiries and complaints
6. Website Information and Cookies
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
This information is generally used for website administration, analytics, security and service
improvement.
Cookies
Our website may use cookies and similar technologies to improve website functionality and user
experience. You may disable cookies through your browser settings, although some website functions
may be affected.
7. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to:
• Dentists and healthcare practitioners involved in your treatment
• Dental laboratories
• Private health insurers
• Medicare and government agencies
• Payment processing providers
• Information technology and software service providers
• Professional advisers, including legal and accounting advisers
• Regulatory authorities where required by law We do not sell personal information to third
parties.
8. Overseas Disclosure
We generally seek to keep personal information within Australia.
Where overseas service providers are engaged, including cloud-based technology providers, we will
take reasonable steps to ensure your personal information receives appropriate protection.
9. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification or disclosure.
Security measures may include:
• Secure premises
• Password-protected systems
• Restricted staff access
• Secure data backups
• Confidentiality obligations for staff and contractors
• Secure document disposal procedures
10. Health Records Retention
Appealing Denture Clinic maintains patient records in accordance with applicable legal,
professional and regulatory requirements.
Patient records, including treatment notes, clinical records, diagnostic information, photographs,
digital scans, impressions, correspondence and financial records, are retained for the minimum
periods required by applicable laws and professional obligations.
Generally:
• Adult patient records will be retained for a minimum of seven (7) years from the date of the
last patient contact or treatment, or longer where required by law.
• Records relating to patients under 18 years of age will be retained until the patient reaches 25
years of age, or for such longer period as required by law.
• Where there is a legal, regulatory, insurance or clinical reason to do so, records may be
retained for a longer period.
At the end of the applicable retention period, records will be securely destroyed or permanently
de-identified in a manner that protects patient confidentiality.
Electronic records are maintained using appropriate security measures designed to protect against
unauthorised access, loss, misuse, interference, modification or disclosure.
11. Patient Photographs, Images and Digital Scans
As part of providing denture and dental prosthetic services, Appealing Denture Clinic may collect
clinical photographs, digital scans, impressions, radiographs (where applicable), and other
diagnostic images relevant to your treatment.
These records may be used for purposes including:
• Assessment, diagnosis and treatment planning.
• Fabrication, adjustment and maintenance of dentures and dental prostheses.
• Communication with dental laboratories and referring healthcare practitioners involved in your
care.
• Maintaining accurate clinical records.
• Meeting legal, regulatory and professional requirements.
Clinical photographs and digital scans form part of your health record and are handled in
accordance with this Privacy Policy.
We will not use identifiable patient photographs for advertising, marketing, promotional materials,
social media, websites, publications, presentations or training purposes without obtaining your
separate written consent.
You may withdraw consent for future use of photographs or images used for promotional purposes at
any time by contacting us in writing. Withdrawal of consent will not affect uses that have already
occurred prior to the withdrawal.
12. Access to Personal Information
You may request access to personal information we hold about you by contacting us in writing.
We will respond within a reasonable period and may refuse access only where permitted by law.
13. Correction of Personal Information
If you believe information we hold about you is inaccurate, incomplete, out of date or misleading,
you may request correction.
We will take reasonable steps to correct information where appropriate.
14. Marketing Communications
We may occasionally provide information regarding our services.
You may opt out of receiving marketing communications at any time by contacting us.
We will not use your health information for direct marketing purposes without your consent
unless otherwise permitted by law.
15. Privacy Complaints
If you have concerns regarding our handling of your personal information, please contact us using
the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC):
Office of the Australian Information Commissioner Phone: 1300 363 992
Website: www.oaic.gov.au
16. Contact Us
Appealing Denture Clinic
Address: 3 Elias Street, Para Hills West SA 5096
Phone: (08) 8285 4884
Website: www.denturesadelaide.com.au
Email: [email protected]
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal
requirements or operational needs.
The current version will always be available on our website and will take effect from the date
of publication.